Sending a case to the Audit Knowledge Manager

Sometimes when reviewing a case, you might come across the type of case that should never be in error. You can send such a case back to the Audit Knowledge Manager so that rules can be built to then exclude cases like it from audit in the future. This feedback helps the rule builder/s ensure that only the cases most likely to be in error are actually presented for review.

You can do this by using the following steps:

  • Open the ‘Action‘ menu in the top toolbar.
  • Select ‘Send to project‘.
SendToProject

 

  • Enter a note to the Audit Knowledge Manager explaining why this case has been sent, and click ‘OK‘.
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  • The case will then be removed from the queue and the next case waiting for review will be shown.