The Administrator is a RippleDown client component that allows an IT staff member to manage the set of Knowledge Bases and users at your site.
The Administrator is used to do the following tasks:
- To add a new project (i.e. Knowledge Base) to the system, or change its settings
- To create new user accounts and permissions
- To create a “site” which automatically associates a time-zone with each case
- To manage language translations for a project
- To manage system attributes
- To view the list of RippleDown users who are currently logged on
- To send a support email to PKS
- To generate a report of all library codes used by the system (Ultra systems only)
- To view important settings used by the server
The main screen of the Administrator shows the list of projects that are currently online. For each project the following information is given:
- The project name
- The code (or codes) that the Online Information System uses to associate each case with that project (sometimes called the “panel code” or “knowledge base code”)
- The validation mode (either External, Validator or Auditor)
- The number of cases interpreted by that project
- The prefix to be used for new library codes generated by that project (Ultra systems only)