It may be that a case is presented that you are not able to deal with in this session. Here are the ways such a case can be dealt with.
If the case should not have been presented at all go to the Action menu and select ‘Send to project’. The case will be sent to the expert Rejected Cases list of the Knowledge Base for that project. From there, rules can be built to prevent that kind of case from being seen again.
If there is another Auditor user who is better placed to check the possible errors flagged, the case can be referred to that person’s queue. Click the ‘Refer’ button and then select either the default queue or a specific user’s queue. Your IT administrator can associate email addresses with queues so that the user is informed of the arrival of a case in their queue.
Note:If you refer a case to another user, it will be put on that user’s referred queue. They will not require a special permission to access that queue.
If you do not feel like dealing with the case in the current session, you can press the ‘Skip’ button. The case will be available next time.
A final possibility is to delete the case. To do this, choose the ‘Action’ menu and then ‘Delete’